FAQ

How much do I have to pay to book an apartment in Miami?

To book your holiday apartment in Miami a booking payment must be paid between 10% to 17% depending on the apartment. The cost per night is clearly indicated in each apartment's page. We accept Credit Card (VISA MASTER CARD), Bank Transfer and PayPal, depending on the total amount.

Prices include VAT?

Where applicable, all prices include VAT.

Are bed linen and towels provided in the apartment?

Bed linens and towels are provided by the owner in all of our furnished apartments in Miami and is included in the price. If requested, additional bed linens and towels can be provided, but can incur extra costs, depending on each owner.

What is your cancellation policy?

We refund you the booking payment less $175 or 25% of the booking payment, which ever is the greater amount as an administrative charge, for a cancellation more than 60 days prior to the day of your arrival. We keep 100% of the booking payment if you cancel less than 60 days prior to the day of your arrival.

Depending on the owner, cancellation policy may vary. Please contact our customer service for further information.

What is the breakages deposit (refundable) I have to pay on arrival?

You will be asked for a breakages deposit against possible damages made during your stay. The owner may ask for the breakages deposit before your arrival or at the check-in. Depending on the owner, this deposit can be paid by either cash or credit card imprint (the deposit is not charged, but it is retained). If there are no damages at the check-out, you will be refunded the breakages deposit. The delay to be refunded depends on the owner's conditions. For further information please contact our customer service.

How do we get the keys? How do we check-in?

Generally the keys will be given to you directly in the apartment. The detail of check-in process will be given to you in the Final Confirmation Notice that you will receive by email after the booking payment.

At what time can we arrive?

Official check-in time is from Monday to Saturday, between 3pm and 8pm depending on the owner specific conditions. A check-in after 8pm can be subject to an extra fee depending on the apartment. Please inquire with our customer service about the check-in/out conditions for the apartment you have selected.

At what time do we have to leave the apartment?

Normal check-out time: between 10am and 11am at the latest (depending on the apartment). For a late check-out, please contact the owner.

What is the minimum stay?

The minimum stay is different depending on the apartment you choose. Please check the minimum booking indicated in each Miami rental apartment description.

If we check-in/out a Sunday or bank holiday? Is it possible? Is there an extra cost?

Check-in and check-out on Sunday or/and Public bank holiday could be subject to an extra charge depending on the apartment.

For further information, please contact us